399tk FAQ — All your questions answered here

No, each person is only permitted one 399tk account. Only one account can be created per mobile number or email address. Attempting to open multiple accounts may result in all accounts being suspended and balances being forfeited.

On the login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP or reset link. Use it to set a new password. If you run into any issues, contact our support team.

Yes, after logging in you can update your name, email, and contact details from your profile settings. However, for security reasons, changing your registered mobile number requires assistance from the support team.

To close your account, send an email to [email protected]. We recommend withdrawing your full balance before requesting closure. As part of our responsible gaming commitment, we also offer a self-exclusion break option — for more details, Responsible Gaming View the page.

The minimum deposit on 399tk is just BDT 50 — one of the lowest among gaming platforms in Bangladesh. New players can start small with no pressure.

Deposits made via bKash, Nagad, or Rocket are usually reflected in your 399tk account balance within just 1–5 minutes. In rare cases, network issues may cause a slight delay — wait 30 minutes and try again. If the problem persists, contact support with your transaction ID.

399tk does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction fees. Check your mobile banking app for details on any applicable charges.

The minimum withdrawal amount on 399tk is BDT 200. Before withdrawing, make sure your account has met the required wagering conditions — this applies especially when withdrawing bonus balance.

If your withdrawal is delayed, first check your account verification status — unverified accounts are a common cause of held withdrawals. If the delay exceeds 24 hours, email [email protected] with your transaction ID and our team will resolve it promptly.

Bonus funds cannot be withdrawn directly — you must first meet the applicable wagering requirements. Each bonus has its own wagering requirement, which is stated in the bonus offer details. Once the requirements are met, any winnings from the bonus can be withdrawn normally.

A set percentage of your gaming losses is returned as cashback on a daily or weekly basis. Cashback is usually credited to your account automatically — no separate claim is required. Check the current promotions page for the exact cashback rate.

Yes, 399tk has a referral program. When someone registers using your referral link or code and makes their first deposit, you receive a bonus. The more friends you invite, the more rewards you earn.

Yes, you have the option to opt out of a bonus at the time of deposit. If you want to withdraw without meeting any wagering requirements, opting out of the bonus is the smart choice. However, once a bonus has been credited to your account, it may not be possible to cancel it.

Some slots can be played for free in demo mode — no real money required. Winnings from demo mode cannot be withdrawn. To play and win with real money, you'll need a funded account. If you receive free spin bonuses, you can also use those to play select games at no cost.

On 399tk, your game history is saved if you get disconnected. Once you reconnect, you can pick up right where you left off. Any unresolved bets will be settled automatically by the system. If you notice any discrepancy, please contact support.

In the 399tk Sports Betting section, you can bet on cricket, football, tennis, basketball, and more — covering top leagues and tournaments worldwide. Popular competitions like IPL, BPL, and the Premier League are all available, including Bangladesh national cricket team matches. For more details, Betting Page visit here.

After logging in, go to your account settings and click on the "Security" option. From there, you can enable 2FA. Once active, you will receive a one-time OTP on your mobile every time you log in — this keeps your account significantly more secure.

Change your password immediately and log out of all active sessions. Then send an urgent email to [email protected] describing what happened. Our security team will investigate promptly and take the necessary action.

Our support team is available 24/7. Ways to reach us:

• Email: [email protected] (typically responded to within 1–4 hours)
• Live Chat: Click the chat button at the bottom right of the website
• FAQ: Most issues can be resolved through the various sections on this page

Responsible gaming means enjoying gaming as a form of entertainment — not as a source of addiction or financial harm. 399tk gives you access to deposit limits, session time limits, and self-exclusion tools. To learn more, Responsible Gaming Read the page.