01What Information We Collect
When you create an account and use our services at 399tk, we collect various types of information. This information is used to improve service quality and personalize your experience. We only collect what is genuinely necessary to provide our services.
| Type of Data |
Example |
Purpose of Collection |
| Identity Information |
Name, date of birth, national ID |
Account Verification |
| Contact Information |
Mobile number, email address |
Contact & Security |
| Financial Information |
BKash/Nagad number, transaction history |
Payment Processing |
| Device Information |
IP address, browser, operating system |
Security & Fraud Prevention |
| Usage Data |
Game history, session duration, preferences |
Service Improvement |
In addition to information you provide directly during registration, certain technical data is collected automatically as you browse the site — including your device type, browser version, and time spent on the site. This data alone cannot identify you as an individual.
Please Note: We never store your full bank account number, password, or PIN. Payment information is encrypted separately with the highest level of security.
02How We Use Your Information
Collected data is used only for specific, defined purposes. 399tk never uses your information for unnecessary or unrelated reasons. The key purposes for which we use your data are outlined below:
- To create, manage, and complete verification of your account.
- To process deposits, withdrawals, and other financial transactions.
- To assist you through our customer service and support team.
- To detect fraudulent activity and maintain the security of the platform.
- To provide game recommendations and a personalized experience based on your preferences.
- To send you important service-related notifications and updates.
- For meeting legal obligations and preparing reports for regulatory authorities.
- To ensure responsible gaming and support players facing gambling-related issues.
Marketing Information: We do not send marketing messages without your consent. You can unsubscribe from our promotional emails or SMS at any time.
03Information Sharing & Disclosure
399tk never sells or rents your personal information to third parties. However, certain information may be shared in specific circumstances for service delivery or legal compliance:
- Payment Processor: Limited information is shared as needed to process transactions via bKash and Nagad.
- Technology Partners: Game software providers use only the minimum information necessary to operate games.
- Law Enforcement: Information must be disclosed upon a valid order from a court or government authority.
- Anti-Money Laundering: Suspicious transactions are reported to the relevant authorities in accordance with international regulations.
In all cases, only the minimum necessary data is shared. Third-party partners are bound by strict confidentiality agreements and are required to meet our security standards.
04Cookie Policy
399tk uses cookies to enhance your experience on our website. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security.
- Functional Cookies: Used to remember your language preference and game settings.
- Analytics Cookies: Used to understand which parts of the site are most visited, in order to improve our services.
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.
Session Cookie
Persistent Cookies
First-Party Cookies
No Third-Party Cookies
05Data Protection Measures
399tk has put multiple layers of security in place to protect your information. We maintain strict data protection policies not just at the technical level, but across our entire organization.
- All communications are secured with 256-bit TLS/SSL encryption.
- Server databases are secured with AES-256 encryption.
- Firewalls and intrusion detection systems are used to prevent unauthorized access.
- Staff can only access information required for their specific role.
- Security measures are regularly audited by independent third-party experts.
- All staff receive training on data protection practices.
In the Event of a Data Breach: In the unlikely event that your information is compromised, we will notify you as quickly as possible and take all necessary steps to address the situation.
06Your Privacy Rights
You have several important rights regarding your personal data. 399tk fully respects those rights and is ready to assist with any request:
- Right of Access: You can request to see what information we hold about you.
- Right to Rectification: You may request correction of any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data under certain conditions.
- Right to Object: You may object to the processing of your data for specific purposes.
- Right to Portability: You can request your data in a portable format.
- Withdrawal of Consent: You may withdraw consent to marketing communications at any time.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.
07Protection of Minors' Data
399tk is strictly for users aged 18 and above. We never knowingly collect information from minors. Age is verified at registration, and any account created with false information will be terminated.
If you become aware that a minor is using our platform, please contact us immediately. We will promptly close the account and delete all associated data.
08Policy Changes & Updates
399tk may update this Privacy Policy from time to time. When changes are made, we take the following steps:
- A notice will be posted on the site before any significant changes take effect.
- Registered users will be notified via email or SMS.
- The date of any changes will be noted at the top of the page.
- Continued use of the service after changes are made constitutes acceptance of the updated policy.
We recommend visiting this page regularly to stay up to date with our latest policy.
09Contact & Complaints
For any privacy-related questions, concerns, or requests, please get in touch with us. Our dedicated privacy team is always here to help.
Support Hours
24 Hours / 7 Days
Response Time
Up to 30 business days
Live Chat
Available directly on the site
10Frequently Asked Questions
Never. 399tk does not sell or rent your personal data to any third party or advertiser. Data is used solely to provide our services, and all technology partners are bound by strict confidentiality agreements.
After your account is closed, we are legally required to retain certain information for a specified period (such as financial transaction records). Once that period has passed, all data is permanently and securely deleted.
We use bank-grade 256-bit SSL encryption. Server data is also secured with AES-256 encryption. Our security systems are regularly audited by third-party experts. Your information is always kept at the highest level of security.
Absolutely. Contact our support team and we'll send you a copy of your stored data within 30 business days. This is your legal right, and we fully respect it.
Promotional messages are only sent with your consent. You can opt out of marketing communications at any time by contacting our support team or using the unsubscribe link in any message.